Water Heater Repair, Install & Replacement in East Providence, RI

Call came in from a homeowner on Lyon Ave who had gone without hot water since the morning — the tank wasn't recovering at all and the pilot wouldn't stay lit. When the tech got out there, he found a failed thermocouple on a 12-year-old Bradford White 40-gallon natural gas unit. The thermocouple had completely lost its ability to generate enough millivoltage to hold the gas valve open, which is why the pilot kept dropping out seconds after lighting. He had the replacement thermocouple on the truck, swapped it out, verified the pilot held steady, and ran the unit through a full heating cycle to confirm the burner was firing cleanly and the recovery temperature was climbing correctly. The customer had been bracing for a full replacement given the age of the tank, so it was good news all around — the rest of the unit checked out fine and there was no reason to pull it yet. Job was closed out the same afternoon it was called in.